Terms of Service

ResultFolio helps automotive service businesses document jobs, customers, vehicles, Before/After photos, notes, customer acknowledgements, and customer-facing reports, including share links and PDF downloads where available.

Features may change over time. ResultFolio is a documentation tool. It does not provide legal, insurance, or professional advice, and it does not guarantee a particular outcome in a customer dispute.

The Service is offered for business and commercial use only. You must be at least 18 years old and legally able to enter a contract. If you use ResultFolio on behalf of a business, you represent that you have authority to bind that business, and “you” includes that organization.

You must provide a valid email address and keep your credentials confidential. You are responsible for activity under your account and organization. Notify us promptly at support@resultfolio.com if you believe unauthorized access has occurred.

New organizations receive a 7-day trial. Paid access is a Stripe subscription. Details are in the Billing, Trial & Cancellation Policy, which is part of these Terms.

Content you enter or upload (“Customer Content”) may include business profile details, customer and vehicle information, job notes, photos, files, acknowledgement text, and signatures. You retain the rights you already have in Customer Content.

You grant ResultFolio LLC a worldwide, non-exclusive license to host, store, process, transmit, display, and make operational copies of Customer Content solely as needed to provide the Service you request, including reports, share pages, backups, and security or abuse investigations.

You represent that you have all rights, permissions, and lawful bases required to upload and process Customer Content, including personal information about your customers and any photos or files that depict vehicles, property, or people. You are responsible for notices and consents your own customers may require.

Job photos and related files are stored privately and accessed through the signed-in product or a share link you create. Do not treat ResultFolio as a public photo host.

Signature capture is an electronic acknowledgement that someone reviewed intake or condition information in the product. It is not a certified electronic-signature service. ResultFolio does not guarantee that a captured signature is enforceable, admissible, or sufficient evidence in any jurisdiction.

A report share link may allow anyone who has the URL to view the associated report, including photos and details you included. Share links are not a login-protected customer portal. You are responsible for how you distribute those links and for disabling or replacing them when appropriate.

You must follow the Acceptable Use Policy. You may not use the Service for unlawful purposes, access another organization’s data, interfere with security or availability, or upload content you do not have the right to use.

We use service providers to operate ResultFolio, including payment processing (Stripe), authentication, database, and file storage, application hosting, email delivery when email is enabled, and product analytics when analytics are enabled. Their processing is described in the Privacy Policy and Cookie & Analytics Policy.

We aim to keep ResultFolio available, but the Service is provided “as is” and “as available.” We do not promise uninterrupted or error-free operation. Maintenance, outages, third-party failures, and events beyond our reasonable control may affect access.

You are responsible for keeping independent copies of records that are legally or operationally important to your business. ResultFolio is not a substitute for your own backup, archive, or records-retention process.

ResultFolio, including its software, design, documentation, and trademarks, is owned by ResultFolio LLC or its licensors. These Terms do not transfer ownership of the Service to you. You may not copy, reverse engineer, or resell the Service except as allowed by law or a separate written agreement.

Feedback you submit may be used to improve the product without an obligation to you, to the extent permitted by law.

Trial, paid subscription, automatic renewal, Founding Member pricing, taxes, cancellation, and refunds are described in the Billing, Trial & Cancellation Policy. Paid subscriptions renew automatically until canceled.

To the fullest extent permitted by law, ResultFolio LLC disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. The Service does not guarantee legal protection, dispute outcomes, or the completeness of records you choose to capture.

To the fullest extent permitted by applicable law, ResultFolio LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from the Service, even if advised that such damages were possible.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability a statute does not allow to be limited.

Subject to those non-excludable liabilities, ResultFolio LLC’s aggregate liability arising out of the Service is limited to the greater of (a) the amounts you paid to ResultFolio for the Service in the twelve (12) months before the claim or (b) one hundred U.S. dollars (US $100) if you have not paid fees.

You will defend, indemnify, and hold harmless ResultFolio LLC from claims, damages, and reasonable costs arising from: (a) Customer Content you submit; (b) your use of share links; (c) your failure to have permission or a lawful basis to process customer or vehicle information; (d) your violation of these Terms or the Acceptable Use Policy; or (e) your violation of law — except to the extent a claim is caused by ResultFolio’s willful misconduct.

You may stop using the Service and cancel a paid subscription as described in the billing policy. We may suspend or terminate access if we reasonably believe you have violated these Terms, present a security risk, fail to pay, or if we must do so to comply with law or protect the Service or other customers.

If a trial ends without a paid plan, workspace features lock. Existing jobs, customers, and reports remain stored subject to these Terms and our retention practices described in the Privacy Policy.

We may update these Terms. The “Last updated” date will change when we publish a new version. Material updates may require a new agreement. Continued use after a published update constitutes acceptance except where law requires additional consent.

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Subject to applicable law, you and ResultFolio LLC agree that the state and federal courts located in Ohio have exclusive jurisdiction over disputes arising out of the Service, and you consent to those courts’ personal jurisdiction and venue.

Relationship of parties. The parties are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Notices. We may provide notices through the Service or by email associated with your account. You may send legal notices to support@resultfolio.com.

Force majeure. We are not responsible for delays or failures caused by events beyond our reasonable control, including outages of third-party infrastructure, utilities, or networks.

Severability and waiver. If a provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver.

Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, and the Billing, Trial & Cancellation Policy are the entire agreement between you and ResultFolio LLC regarding the Service and supersede prior agreements on that subject.

Survival. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and this section — will survive.

ResultFolio LLC is the operator of ResultFolio. For questions about these Terms, email support@resultfolio.com. Do not send passwords, payment card numbers, or private customer records through unsecured channels.